1. Overview
At Real NY CBD Company, we stand behind the quality of our products and want every purchase to be a positive experience. We understand that there are occasions where customers may wish to return an item, which is why we offer a 30-day refund policy.
2. Refund Qualifications
To qualify for a refund, the following conditions must be met:
- A return authorization must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, please email hello@realnycbd.com
- The product must be returned to us in its original packaging, unused, and in the same condition that you received it.
- Once we receive the returned product, a refund will be processed to your original method of payment. Please allow 2-3 business days for the refund to reflect on your account.
3. Exemptions
Unfortunately, we cannot offer a refund or exchange in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase.
- Items purchased through authorized resellers. These purchases are subject to the individual return policy of the specific retailer.
4. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item, unless the item was defective, or you received the incorrect item. The initial shipping cost is non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please report it to our customer service team at hello@realnycbd.com within 48 hours of receiving the shipment. If we confirm the item was damaged during shipping or was incorrectly packed, we will replace the item or refund the item’s purchase price.
6. Changes to our Refund Policy
We reserve the right to change this refund policy at any time. Any changes made will be posted on this page. Please review this page periodically for changes.
7. Contact Information
If you have any questions or concerns about our return policy or about a return you wish to make, please contact our customer service team at hello@realnycbd.com, or call us at (716) 228-6855. Please note, by making a purchase, you are agreeing to the terms of our refund policy.
Last updated: July 24, 2023
